Your satisfaction is important to us at Fabricius. This Refund and Return Policy outlines the process for returning products and obtaining refunds.
1. Return Period
You may return products within 30 days of receiving your order for a full refund or exchange, provided the items are in their original condition and packaging.
2. Return Process
To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a return authorization and instructions on how to send the product back.
3. Refunds
Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
4. Non-Returnable Items
Certain items, such as personalized products or gift cards, are non-returnable. Please check the product description for specific return information.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
7. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page.